Verizon Fios vs. Comcast

I realized how bad Comcast service was after switching to Fios TV.

Here's an example of Comcast's service: Our Comcast cable was cut on Monday morning and we immediately called Comcast to have our service restored. We told Comcast how vital the connection was that included our phone, internet and cable services. It took them five days to reconnect us.

Here's an example of Verizon's service: After our Fios TV was installed on Friday, we realized our HD channels had some lag. We called Verizon Saturday night and spoke to a live person who was able to setup an appointment for Sunday morning. The Verizon tech came out and swapped HD boxes, which fixed the HD problem.

I can't believe Verizon sent a tech to our house on a Sunday, less than 18-hours after our call, to fix our small HD problem. It took Comcast five business days to reconnect our service. If Verizon's service is indicative of all our future dealings with the company, it'll be an even better deal than getting more services for less than Comcast.

I hope Verizon's service and prices cause Comcast to wake-up and offer more, lower prices and improve customer support. Viva la competition in a monopolistic environment.

Categories: comcast, verizon, fios, tv, service, customer, phone, cable, internet