Best Buy vs. Circuit City In-Store Pick-up

Last week I ordered a music CD on bestbuy.com and decided to pick it up at the local Best Buy. When I ordered the CD it was in-stock. I received an email from Best Buy two to three hours latter stating the CD could not be found and I needed to call customer support or do nothing to have the transaction cancelled after 14 days.

The kicker is, I went to Best Buy this weekend to purchase another product and looked to see if I could find the CD I ordered. Guess what, it was right where it was supposed to be. I was ticked-off and from that moment decided never to order anything from bestbuy.com again.

This experience at Best Buy sucked compared to a similar purchase I made through Circuit City's Web site. I ordered an external hard drive online after reading several customer reviews, I love that feature! Within minutes my order was confirmed and waiting for pick-up. Circuit City has a 24-minute guarantee that your product will be ready in 24 minutes or you get a free gift card.

I'm not one to harp on customer service, but Best Buy's on-line pick-up service sucks compared to Circuit City's. Best Buy should learn from Circuit City how to treat their customers, have a competent staff and useful in-store pick-up service.

Categories: bestbuy, circuitcity, in-store, pick-up, customer-service, sucks